Refusing an Adjustment: Letter from Duncan’s Exotic Pets refusing a damage claim
As a well-known exotic animal dealer in the Cincinnati area, your boss, Roger Duncan, has dealt
with his share of customers experiencing buyer’s regret. Despite his warning, many of them still
buy their exotic pets for the wrong reasons. When Melissa Carpenter bought Binky, the red-tailed
guenon monkey, she begged Mr. Duncan to reduce his price to $10,000 because she had “fallen in
love with Binky’s soulful eyes and adorable button nose.” Now she wants to return poor Binky,
and you have never seen your boss so angry.
“Listen to this!” fumes Mr. Duncan as he reads Carpenter’s letter
While I was at work, I locked Binky in his own room—which I equipped with his own color
TV (with cable) and which I spent days wallpapering with animal pictures. Then last night
Binky somehow unlocked the door, ripped out my telephone, opened the refrigerator,
smashed eggs all over my kitchen and my new Persian carpet, broke 14 of the china dishes
my mother gave me when I got married, and squeezed toothpaste all over my Louis XIV
settee I inherited from my grandmother!
“Not only does she demand that I take poor Binky back after she’s abused him through her ignorance
and neglect,” snapped Mr. Duncan, “but she wants me to pay $150,000 in damages for her car, her
apartment, and her state of mind.” Your boss is so upset that you decide to write Ms. Carpenter
Your Task— Your paper must be at least 350 words. Check the Assignment Planning Schedule
for the due date.
Write an adjustment refusal to Ms. Carpenter and include a copy of her contract. It clearly states
Roger Duncan’s policy: refunds only if animals are returned in good health, and absolutely no
warranty against damages. Each pet comes with specific care instructions, including warnings
about certain idiosyncrasies that could cause problems in the wrong environment.
Despite the fact that Binky is probably traumatized by his experiences, Mr. Duncan has generously
agreed to accept his return, refunding Ms. Carpenter’s $10,000. However, he will not accept liability
for any loss of property or for any claims of mental duress on the part of Ms. Carpenter. Write the
letter in an appropriate style.