Lead & manage team effectiveness


Performance objective

For this task, you will demonstrate the skills and knowledge required to develop strategies

Assessment Description

This assessment describes the skills and knowledge required to lead teams in the workplace

and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams; this

assessment will focus on the knowledge and skills required to develop the team as an

effective unit and support team activities. You will address how to monitor performance and

provide feedback; develop processes to identify and resolve issues.

Note to the student:

The following assessment need not focus on any one practice, organisation or business. If

you are currently employed then you may structure your responses using examples from

your current employment; or you may respond using experiences from a previous

employment, or a combination of several workplaces.

If you are not employed you may use experiences from previous employment or a workplace

you are familiar with. Your responses would include what you would see as most appropriate

for that question, as if you were employed. You may use examples from personal and/or

social experiences if relevant to the question.

If you are not currently working you can research a workplace of your choice then respond to

each of the activities.

What you have to do

Research and review an existing team in your organisation or one with which you are

familiar and then complete each of the tasks below.

Your response should be written to a standard suitable for consideration by your senior



Task 1: Introduction – (Approximately 100 words)

Write a brief profile of your team; include the size, the type of work team, their purpose, why

they exist and what they want to achieve.

LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 1

© New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 1, October 2015

Task 2: Skills and Consultation – (Approximately 400 Words including parts a, b

and c)

a) In order to improve the performance of your chosen team. You are requested to

identify a range of skills that your team should have to enable the team to be more


b) Explain how the above skill/s will help a team move through Tuckman’s stages of

team development to the ‘performing’ stage.

c) Discuss the role consultation plays in a work team to establish a common

understanding of how organisational goals and objectives are achieved by team and

individual responsibilities. Provide two examples from your workplace or one with

which you are familiar.