The Naive Night Auditor

“You’ve got to be kidding me!” said Basil Bakal, owner of the 200-room Holiday Inn Express in Baytown.

“No, I’m not kidding. He sold them all,” replied Sandy Lamia, the hotel’s director of sales and marketing.

Together, Basil and Sandy served as the hotel’s revenue management team.

It was February 6. Sandy had just informed Basil that Mike Brennan, the hotels’ new night auditor, had, late last night, taken 17 separate reservations. Each reserving guest had purchased nine rooms. Each reservation was for one night, and all were scheduled to arrive November 22.

Because the buyers had purchased in quantity, Mike had given each a 10 percent room discount; the normal amount permitted by Basil and Sandy when a reservation agent was quoting rates for a multiroom sale. Mike had sold every remaining available room for that date.

“But that’s the weekend of the Annual Sailboat Show. The city will be packed! We always sell out that weekend. We never sell at discount, and we always require a three-night minimum stay on each room.

“I know,” replied Sandy. “But Mike’s new. He said he didn’t know. No one told him.”

  1. As experienced RM, why do you think Basil and Sandy would require a three-night minimum stay for guests reserving rooms during the Annual Sailboat Show?
  2. Given what you know about differential pricing, why would they eliminate discounts on the rooms sold during the weekend of the Annual Sailboat Show?
  3. How could Basil and Sandy ensure that all desk agents at their hotel were aware of all special future sale dates? How could they themselves stay abreast of the future dates they should be carefully monitoring?

Scroll Below to View Our Previous Reviews

Calculate the price of your order

Continue with Order
Continue with Order
Continue with Order
Continue with Order

Simple Order Process

Fill in the Order Form

Share all the assignment information. Including the instructions, provided reading materials, grading rubric, number of pages, the required formatting, deadline, and your academic level. Provide any information and announcements shared by the professor. Choose your preferred writer if you have one.

Get Your Order Assigned

Once we receive your order form, we will select the best writer from our pool of experts to fit your assignment.

Share More Data if Needed

You will receive a confirmation email when a writer has been assigned your task. The writer may contact you if they need any additional information or clarifications regarding your task

Let Our Essay Writer Do Their Job

Once you entrust us with your academic task, our skilled writers embark on creating your paper entirely from the ground up. Through rigorous research and unwavering commitment to your guidelines, our experts meticulously craft every aspect of your paper. Our process ensures that your essay is not only original but also aligned with your specific requirements, making certain that the final piece surpasses your expectations.

Quality Checks and Proofreading

Upon the completion of your paper, it undergoes a meticulous review by our dedicated Quality and Proofreading department. This crucial step ensures not only the originality of the content but also its alignment with the highest academic standards. Our seasoned experts conduct thorough checks, meticulously examining every facet of your paper, including grammar, structure, coherence, and proper citation. This comprehensive review process guarantees that the final product you receive not only meets our stringent quality benchmarks but also reflects your dedication to academic excellence.

Review and Download the Final Draft

If you find that any part of the paper does not meet the initial instructions, send it back to us with your feedback, and we will make the necessary adjustments.