Registration validation manager

Description

Choose one (1) of the following scenarios and provide your response.

Scenario 1.

You are the Registration validation manager at the provincial Client Registry.  Recently hired as a new data integrity professional, Melanie she came with glowing references from her previous place of employment at the largest hospital in the province. After initial 3 months of training in which she did very well, now her completion of tasks is untimely, incorrect (sometimes to the point of potentially life threatening Identification mixups), she arrives late for work, takes extended breaks and is not overly pleasant with clients. You are concerned about her performance.

You have called Melanie in for a meeting to discuss the issues. Using the goal setting theory, create 3 SMART goals to address Melanie’s performance.

Examples:

  • Melanie must have a decrease in ID error rate by 5% within the next 3 months
  • Melanie must complete 100% of tasks assigned by the manager with 0 errors within one month

Scenario 2

Your assistant has started coming in late to work with a take-out coffee in hand, and is frequently on her personal phone engaged in non-work discussions.  She is first out of the door at the end of the day and resists all requests to ‘go the extra mile’.   However, the work that she does is excellent although she is late in submitting it.  Provide one example from each of the reinforcement concepts (positive reinforcement, negative reinforcement, punishment and extinction) and discuss how you would address her performance. Explain how each would work.

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