An area frequently neglected is that of staff training. This often causes delays and snafus during the event; even infighting as expectations haven’t been clear.
Training should be specific to the program being conducted, including a review of the expected type of clientele, the layout of the venue including where back-of-house materials will be stored, how to respond to unexpected situations or crises, the manner in which the role is to be performed (level of customer service, and is it informal, formal – often shown through role-plays), answers to questions that may be anticipated (where are the restroom?), to whom do they report and when should they call for assistance, freedom to deviate from their assigned roles, rules for breaks, instructions for parking, location for checking in, “dry runs” of duties that are expected, etc.
It is important to convey the essence of the program, so workers can see the “big picture” as well as understanding their specific responsibilities.
Some workers may require more in-depth training than others, depending upon their responsibilities, so training may be done at different times or in modules from which some are excused. The program needs to be conducted in a light way, as the tone set at training is often carried over to the event itself.
The training may also be a point at which equipment is reviewed (such as walkie-talkie operation and etiquette, or badge-scanners), uniforms and shirts are distributed, the venue is toured, and supervisors are introduced. Depending on the event, introductory “icebreaker” exercises may be helpful. It may be that there is a general training, then break-out groups discuss specific responsibilities (such as check-in, valet procedures, stage preparation, servers, etc.)
As a personal note, I like to schedule more time for training than will be necessary (maybe an hour more than needed), paying them for the full time anyhow. This sets a positive note, and everyone likes to think they are getting out of a required activity early. I have found it more than worth the few dollars more for hourly pay.
The Bob Dylan event is a relatively simple one, as the same activities will take place on five consecutive nights. Training has only need be devised for these evening events.
If you wish to construct a separate training for the Sunday, full-day hospitality activities, that would be separate training and if you do so, you will get up to an extra 50 points of extra credit. Submission of this extra credit will be due at the same time as the training assignment.