Question 1
Riley’s boss tells her that it is up to her to get the paint order out on time. She requests that two employees from the production department help her, but the production manager says she can’t have them. The paint order goes out late, and she is blamed. Riley has been given
Correct Answer
responsibility without authority.
Question 2
Exon Mobil spends millions of dollars assuring the public that they conduct their drilling operations in environmentally sustainable ways. This is an interactive technique known as
Correct Answer!
public relations.
Question 3
A change program that involves improving basic customer service techniques, for lower-level employees only, is an example of which dimension of organizational change?
Correct!
Target of change
Question 4
Taryn is knows that her assembly-line employees perform a task that is highly structured and repetitive, so her management approach for these employees is different than her approach for the product engineers. Which management theory does Taryn apply in this example?
Correct!
Contingency theory
Question 5
Karen is promoted from front-line supervisor to middle management, largely because her boss appreciates her ability to find solutions to production problems. Which management skill does Karen’s boss see in her?
Correct!
Conceptual
Question 6
When a number of Chinese firms were found guilty of defects related to melamine contamination of powdered milk, there was an ethical issue in the area of
Correct!
operations and communications.
Question 7
The nature of an employee’s relationship with his or her manager would affect all of the following work variables EXCEPT
Correct!
choice of health insurance.
Question 8
While intuitive decision making is not based on formal analysis or conscious reasoning, it often has a very real basis in
Correct!
years of practice and experience.
Question 9
When the manager of a band uses the promotion, travel, and social media departments to make plans for an upcoming concert series. In this example, the manager applies which management function?
Correct!
Organizing
Question 10
The gathering of data through questionnaires or personal interviews, which are then fed back to the surveyed group by the change agent, is an example of which type of organizational development intervention?
Correct!
Survey feedback
Tanner owns the Wausau Widget Works in Wausau, Wisconsin, and he sends the following memo to his management team: “I don’t want to make any decision that you or your employees can make, and the more decisions you make, the happier I will be.” The decision-making structure Tanner values is
Correct!
decentralized.
Question 12
When the general manager of the plant decides to increase production by 20% in the next quarter, the responsibility for adjusting staffing levels is the responsibility of the
Correct Answer
technical managers.
Question 13
Decision styles characterize patterns in an individual’s predispositions, including all of the following EXCEPT
Correct!
an individual’s level of education.
Question 14
Isaac hires a production manager today who he knows is dependable, even though in three weeks he might be able to hire a person who is potentially brilliant. Isaac’s action is an example of
Correct!
satisficing.
Question 15
Eva makes the difficult decision to turn in her boss for embezzling money from their company, and the company’s CEO personally gives her a $10,000 check to reward her for her ethical decision. In this example, Eva is a
Correct!
whistleblower.